Frequently Asked Questions

How long does it take to receive my order?

Most orders ship with in 2-3 business days. Depending on the shipping option you choose the normal delivery time from ordering to delivery is 5-7 days for priority shipping and 3-5 days for express shipping. The average time for APO and FPO delivery is 7-10 days.

Do you update ribbons?

We update what we sell. Due to different assembly methods and materials used we do not update ribbons purchased from other companies.

How do I get my ribbons updated?

Ship the ribbon rack to us along with a list of the updates needed. Please include contact information (phone number, email address). We will contact you for payment information or secure payment can be made using the online payment option on this website.

Do I have to send my old ribbons back in order to have them updated?

Yes. Updates are made to the original rack. We will use whatever devices and ribbons we can from the original rack to make the new one.

How much does it cost to update my ribbon rack?

Devices can be updated for the cost of the device:
single device - $.75
double device - $1.25
triple device - $1.75
quad device - $2.25

Ribbon Updates – ribbons are rebuilt from the point of the new ribbon to the top of the rack at a cost of $1.85 per ribbon. Ex. If there are 5 ribbons above the new ribbon being added then the cost would be for 6 ribbons at $1.85 ea. If the ribbon is being added to the top row, the entire top row would need to be replaced. Devices are re-used on the new ribbons.

Return Shipping - $9.50

Is it cheaper to order a new rack or have my old rack updated?

It is dependent on the updates required. Sometimes it is not cost effective to update your rack based on the amount of updates and the shipping costs involved. Feel free to contact us or email us with a list or picture of your current rack and what updates are needed and we will give you a quote on updates and a new rack in order for you to decide which is more feasable for you.

Are you able to stagger the ribbon rack so it will work on the service coat?

Yes. Just include instructions in the comment section during checkout of how many ribbons you would like per row. Example comment: Please stagger ribbon rack 3-3-3-3-2-2-1

Are you able to use my old medals to make a new medal rack?

Yes, the medallions from the old rack can be used on a new rack. The fabrics and devices will be replaced on the old medallions and incorporated into the new rack.

What other methods can I use to place an order?

In addition to our website you can also email a list of what you need to order (vMPF, ERBs, DD214, etc. are acceptable) . Please include a phone number in which you can be contacted at. We will contact you with the cost and payment can be made over the phone or by using the online payment option on our website. If you are in the local area you may also stop by to place an order during normal business hours.

Can I place an order over the phone?

No, we do not take orders over the phone. We've found through experience too many mistakes are made when the order is placed over the phone.

Do you offer state ribbons?

We only offer Mississippi state ribbons. We do not offer other states due to the sheer number of ribbons involved and the low demand for the ribbons.

Do medals come mounted and ready to wear?

Yes, all medals and ribbons come completely assembled and ready to wear.

New Question

New Answer